Welcome to Brundavana Bites – A Taste of Tradition in Every Bite!

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Shipping Delivery Policy

Last Updated: July 15, 2025

1. Order Processing

  • All food orders are prepared and dispatched within 45 minutes of order confirmation.
  • Orders received after 9 PM may be processed on the following day.
  • Processing is not available on public holidays or during service interruptions.

2. Delivery Areas

  • We currently deliver to the following Bengaluru PIN codes within Mutthurayaswamy Layout and nearby localities.
  • Orders outside our delivery zone will be notified as unavailable at checkout.

3. Delivery Charges

  • Delivery is free for orders above ₹399, following local food‑delivery norms Samosa Party+1Aachifoods+1Zomato+2Gusto Foods+2BrunnaCo+2.
  • A standard ₹50 delivery charge applies to orders below ₹399.
  • Extra charges may apply for remote or high‑traffic areas—these will be communicated at checkout.

4. Estimated Delivery Time

  • Standard delivery takes approximately 30–60 minutes after dispatch, depending on traffic and courier availability TermlySamosa Party.
  • Estimated times are for guidance only; actual delivery may vary due to factors beyond our control (e.g., weather, traffic, high‑order volumes).

5. Tracking & Notifications

  • You’ll receive an SMS or WhatsApp update when your order is out for delivery.
  • If you’re using a third‑party delivery service, their tracking tools also apply.
  • Please ensure your delivery details (address, phone, landmark) are accurate.

6. Delivery Issues

  • Late, incomplete, or incorrect orders: Contact us within 30 minutes of scheduled delivery for resolution.
  • Damaged or cold food: Send a photo within 60 minutes to brundavanabites@gmail.com or +91 70269 69696—options include redelivery, replacement, or refund.
  • Stolen or missing orders after delivery confirmation are not our liability. We’ll assist with the delivery partner to investigate, but any formal claims (e.g., police or partner claims) are your responsibility Aachifoods+2BrunnaCo+2Samosa Party+2Samosa Party.

7. Cancellations & Refunds

  • Cancellations are allowed only before the order status changes to “preparing.”
  • Refunds (if applicable) are processed via the original payment method within 3–5 business days.
  • Orders cancelled after dispatch or during delivery are non-refundable, but you may receive a store credit as decided by us.

8. Local Pickup (If Available)

  • You can opt for self‑pickup from our kitchen (#263/49‑12, 14th Cross, Sunkadakatte).
  • Pickup will be ready within 45 minutes of order confirmation.
  • We’ll notify you when your order is ready, and it must be collected within 1 hour.

9. Service Interruptions & Policy Updates

  • During high-demand times or holidays, deliveries may be delayed.
  • We update this policy as needed; the Last Updated date will reflect changes.
  • The policy is linked in our website footer and checkout pages .

10. Contact Us

For any queries or concerns regarding delivery:

Brundavana Bites
📍 #263/49‑12, 14th Cross, Mutthurayaswamy Layout, Sunkadakatte, Bangalore‑560092
📞 +91 70269 69696
✉️ brundavanabites@gmail.com

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